Issue Management Functions
 

 

 

Function

Notes

Manager

User

 

 

 

 

Create Issues

Manually create issues

Y

Y

  Automatic Issue creation from emails    

Update Issues

Track changes and events on issues until fully resolved or closed. Identify duplicate Issues and mark issues as associated with other issues

Y

Y

List Issues

Report Issues online - or export to Excel

Y

Y

Associate emails

Manually link e-mails to issues

Y

Y

  Link e-mails to issues automatically    

Stats

Graphical and table based management reports

Y

Y

Reports

Available Reports

Y

Y

 

Issues

Y

Y

 

Issues by user

Y

Y

 

Open Issues by Assignee

Y

Y

 

Open Issues by Reporter

Y

Y

 

Weekly Report

Y

Y

 

Workload by time period

Y

Y

 

email by time period

Y

Y

 

Custom Fields

Y

Y

 

Customer Profile Stats

Y

Y

 

Recent Activity

Y

Y

 

Workload by date Range

Y

Y

 

Stalled Issues

Y

Y

 

Est. Devt Time

Y

Y

Internal FAQ access

View FAQ for a project

Y

Y

Help

Online Help

Y

Y